1. How can I find out which size of clothes fits me? What if I have other questions?
Our size charts can help you determine the best fit for all of our products – it's located above the size selection boxes on the right side of the page of each product. If you still have doubts and questions about our products, write to us using the contact form or call us on: +48 786 100 123 or +48 505 808 555 - we will be happy to advise you!
2. How can I place an order?
It's very simple! Just add the selected product to the basket and click on the bag icon with the Qπш logo at the very top of the page. On the next step complete the necessary shipping details, then select one of the payment methods. Check if all the data are correct and pay for the order and that's all!
3. Do I have to register on the website to place an order?
No, if you prefer, you can place an order as a guest. However, without registration, you will not be able to check the order history, and you will have to enter all the delivery details again when you order again. And most of all - by registering as a customer, you will have access to all the benefits of the Loyalty Program! You can read exactly what it means for you here.
4. I have a discount code - how can I use it?
You can activate the discount code when you'll be placing an order - on the summary of your cart, enter the code in the "coupon or gift card code" field on the left, under the summing-up of your order.
5. Is it possible to combine discount codes?
Unfortunately, discount codes cannot be combined with each other - fortunately, our system will always choose the one that is more beneficial for you.
6. Can I change something in my order?
We can make almost any change in your already placed order! We can correct the telephone number, address, or selected parcel locker, we can change the size or color of selected items. However, this must take place before the parcel is processed for packing - so it is important that you let us know as soon as possible by phone on +48 786 100 123 or +48 505 808 555 or using the contact form – just describe what you want to change and enter your order number.
7. Where can I find my order number?
Your order number is in the order confirmation email - it always has nine digits and starts with the letter R. It is also in the bottom right corner of the receipt you get from us.
However, if you cannot find it anywhere, it is not a problem - we can also find your order in the system using other data you provide!
8. Can I pay for an online order when picking up at the boutique?
Unfortunately, no - online orders are processed and shipped (including to the boutique) only after you make the payment.
9. Can I place an order in a different way than through the online store?
Unfortunately, no. You can only order via our online store. If you have any problems with placing an order, let us know using the contact form or call us at: +48 786 100 123 or +48 505 808 555.
10. How can I pay for my order?
Our online store offers the following payment methods:
• credit card: VISA or MasterCard
• by the agent Przelewy24 - it provides fast internet transfers, BLIK payment, Apple Pay and Google Pay
• cash to the courier's hands - this option is available for cash on delivery via DHL, for orders over PLN 150
If for some reason you do not manage to pay for the order immediately, it will not be placed in our system - it means that the products are still available and you can simply repeat the entire process.
Orders can be paid in advance in the following currencies: PLN, EUR, USD. In the case of cash on delivery, the courier accepts only PLN.
11. What is the method and cost of delivery?
We deliver purchased goods throughout the country via courier companies or the InPost parcel locker service. For orders over PLN 300, delivery is free.
Available options and the cost of delivery services in Poland:
• DHL courier service PLN 15
• courier InPost Express PLN 12
• InPost parcel locker service PLN 11
There is also the possibility of sending goods abroad via the DHL courier company:
• Option I: 40 PLN/ 10 EUR/ 11 USD
Austria, Belgium, Czeck Republic, Holland, Luxemburg, Germany, Slovakia, Slovenia, Hungary
• Option II: 55 PLN/ 13 EUR/ 15 USD
Croatia, France, Monaco, Italy
• Option III: 85PLN/ 20 EUR/ 24 USD
Bulgaria, Greece, Spain, Ireland, Portugal, Romania
• Option IV: 100 PLN / 23 EUR / 27 USD
• Option V: 110 PLN / 25 EUR / 30 USD
Cyprus, Denmark, Estonia, Finland, Lithuania, Malta, Sweeden, Latvia
• Option VI: 135 PLN / 31 EUR / 37 USD
Andorra, Gibraltar, Guernsey, Jersey, Liechtenstein, Norway, San Marino, United States, Szwitzerland, Turkey, Canary Islands
• Option VII: 145 PLN / 34 EUR / 40 USD
Albania, Bosnia i Herzegovina, Montenegro, Kosovo, Macedonia, Moldavia, Serbia, Ukraine
• Option VIII: 150 PLN / 35 EUR / 40 USD
Greenland, Iceland, Israel, Canada, Mexico, Faroe Islands
• Option IX: 155 PLN / 36 EUR / 42 USD
Saudi Arabia, Armenia, Azerbaijan, Bahrajn, China, Georgia, Hongkong, India, Indonesia, Japan, Jordan, Qatar, South Korea, Kuwait, Oman, Singapore, Thailand, Taiwan, United Arab Emirates
• Option X: 175 PLN / 41 EUR / 48 USD
The delivery is free in case of personal pickup in the chosen by the customer boutique.
Most courier shipments in Poland are delivered the next day after the package is handed over to the courier. In some cases, the delivery date may be extended to three days. However, if you wait longer for the shipment, let us know using the contact form or call us at: +48 786 100 123 or +48 505 808 555.
12. When will you ship my order?
From the moment the order is placed, we will complete it and prepare for shipment within 1-3 business days. If you place an order on Saturday, Sunday or any other public holiday, the shipment will take place on the first business day after placing your order.
You will be notified by e-mail to the same address that is associated with your order when the package is handed over to the courier company.
If for any reason completing your order will require more time from us, we will let you know by e-mail or by phone.
13. Can I get a VAT invoice for my purchases?
Yes, of course - just select this option when placing an order and provide us with all the data necessary to issue it.
14. Is it possible to deliver at the time indicated by me? Will the courier contact me before delivering the package?
When the parcel is in the hands of the carrier, you will receive an e-mail from them informing you that they have something for you - it will include the expected delivery date, often with an hourly interval, but unfortunately couriers are not required to call the recipient before delivering the parcel.
15. What should I do if I receive a damaged package?
If the parcel arrives damaged, absolutely do not collect it from the courier. We are sure that all our packages are tightly packed and leave our warehouse intact. Ask the courier to write a damage report.
16. Can I pick up the parcel in your boutique?
Yes, you can collect the parcel at our Warsaw boutique:
• the address is Mokotowska 48/204 street - the boutique is located on the first floor of the building, access is via the stairs from the backyard
17. Can I return a purchased product?
Of course! Under the Consumer Act, you have time to consider whether the things you buy are exactly what you want in your closet right now. You have 30 days from receiving the order for return purchased products to us. You don't need to provide a reason for the return, but we'd be glad if you let us know why you make this decision.
18. How can I return my order?
There is an exchange / return form in the package you got from us. If you don't have it, you can print it from here. Fill it in and send it back to us together with the proof of purchase (it can be a receipt, invoice or the order number) and, of course, with the returned product protected against damage.
Remember that in order for us to accept a return, the items must be in the same condition as you received them - new, unworn and with all tags attached.
19. Can I exchange a purchased product? How?
Of course you can :) Exchange is possible with us only within a given product - this means that you can choose a different size or color.
There ia an exchange / return form in the package you got from us. If you don't have it, you can print it from here. Fill it in and send it back to us together with the proof of purchase (it can be a receipt, invoice or the order number itself) and of course with the product that you want to exchange protected against damage.
Remember that in order for us to be able to process the exchange, the returned items must be in the exact condition in which you received them from us - new, unworn and with all tags attached.
If you have chosen personal pickup as the delivery method, contact us using the contact form or call us at: +48 786 100 123 - we will arrange all the details together.
20. How long will my return or exchange be processed?
We have a maximum of 14 days to process a refund or send you a package with a new product - this does not mean that we always wait as long as possible, but due to various factors it may take several days.
The form of the refund will be the same as the form of payment made by you. If the order has been paid on delivery, please provide us with the bank account number to which we are to return the funds on the return form.
21. What address should I send the package with a return or exchange?
Send the prepared package to the following address:
Qπш Robert Kupisz
ART WORKS SP. Z O.O.
ul. Cybernetyki 19 bud. A, III piętro
You cover the cost of the return shipment yourself.
22. Can I return items ordered online in person in a stationary boutique?
Unfortunately, we do not provide such an option at the moment.
23. Will I get the discount code back if I decide to return the order?
We are sorry, but the discount codes are one-time and unless the terms of the promotion state otherwise, we cannot renew them.
24. How do I make a complaint?
Within two years of purchase, you have the right to make a complaint - you can take advantage of it if something wrong is happening with one of our products.
You will need a confirmation of purchase - it can be a receipt, invoice, order number or payment confirmation from your bank account. Lack of confirmation of purchase excludes the possibility of a complaint - then we are not able to accept it.
Remember that products sent to us must be clean - wash them before shipping.
Print, fill in and sign the complaint form. The product, protected against damage, should be sent to the following address along with the completed form and confirmation of purchase:
Qπш Robert Kupisz
ART. WORKS SP. Z O.O.
ul. Cybernetyki 19 bud. A, III piętro
with the annotation "Complaint online shop robertkupisz.com"
You cover the cost of the return shipment yourself.
25. How do I fill out the complaint form?
The most important thing is that you provide your contact details on the form and describe exactly what the defect is.
26. How long will I wait for the complaint to be considered?
From the day the package reaches us we have 14 days to inform you about the complaint decision. You will be informed about the legitimacy of your complaint by e-mail or by phone, then we will also arrange with you what will happen next.
27. What defects are subject to complaint?
You can file a complaint for any reason - whether it is tearing, pilling or stretching the material. All things that reach us are reviewed by production technologists and independent experts and they are the ones who decide whether your complaint is justified.
28. How can I sign up for the loyalty program?
To become a member of the loyalty program, you do not have to sign up anywhere - just register on our website and with each order, the transaction amount will be automatically added to your balance.
29. What are the benefits of participating in the loyalty program?
The ones we like the most - after exceeding the quota thresholds, you will be granted the status of a VIP Customer and a discount on all next purchases!
• after exceeding the threshold of 10,000 - GOLD STATUS and a permanent 5% discount
• after exceeding the threshold of 20,000 - BLACK STATUS and a permanent 10% discount
30. How is my account balance calculated?
The amount of each purchase you make will be automatically added to your Customer Balance 15 days after the purchase - you do not need to fill in or add anything else.
When the amount of your Customer Balance exceeds the threshold of PLN 10,000, you will receive a GOLD STATUS and for each next purchase you will be automatically granted a 5% discount on the entire order. When you exceed the threshold of PLN 20,000, we will grant you STATUS BLACK and an automatic 10% discount.
Remember that if you make a return, your Customer Balance will be reduced by the value of your returned items.
31. Can I use the Loyalty Program for purchases in stationary boutiques?
Yes, purchases from QПШ Robert Kupisz boutiques can also be registered on your Customer Account - all you need to do is, before completing the transaction, provide us with your e-mail address or the name and surname under which your Customer Account is registered, and that's all! After completing the transaction, your Balance will be updated.
32. Is my discount combined with other promotional campaigns on the website?
Since your VIP Customer discount is a unique code assigned to your account, it is associated with the SALE - all products that are available for purchase at a reduced price.
Unfortunately, your discount is not combined with the SAMPLE SALE and various types of promotional campaigns that require the use of an additional discount code - fortunately, when finalizing the order, the system will automatically select the discount that is more beneficial for you.