1. How to check which size is the right one for me?

To find the right size, you must use the table of sizes which is located right next to each product. In case of any doubts you can contact the Customer Service Office through the contact form or by calling +48 786 100 123.

 

2. Do I have to register to make an order?

No. It is not necessary to register to purchase. Although with this option, you don't have the possibility to check your order history, and you will need to re-enter the data of the subsequent orders.

 

3. How can I pay for the order?

We provide our customers with the following payment methods:

• Credit card : VISA, MasterCard
• Quick electronic transfer - Przelewy24, PayPal
• Traditional transfer to the bank account
• cash into the hands of the courier (in case of payment on delivery)

 

4. Which currency can I use to pay for my order?

We accept payments in the following currencies: PLN, EUR and USD.

 

5. Can I and how can I receive a VAT invoice?

The VAT invoice can be given if requested during the order process. It is sent along with the consignment.

 

6. How does the ordering process look like?

The customer orders a product at robertkupisz.com, which is equivalent to accepting the regulations and conditions. The customer pays for the goods purchased using one of the available payment options. When the payment is done, the goods will be sent through the courier to the previously specified address or delivered to the boutique chosen by the customer (pickup by the customer).

 

7. How to check the current status of my order?

In order to check the status of your order, you will need to login to the online shop and click on the “Order History” tab.

 

8. What is the method and cost of the delivery?


All shipments are carried by DHL courier company. The cost of the products delivery on the territory of Poland is free of charge.
There is also the possibility of sending goods abroad:

Option I: 40 PLN/ 10 EUR/ 11 USD
Austria, Belgium, Czeck Republic, Holland, Luxemburg, Germany, Slovakia, Slovenia, Hungary

Option II: 55 PLN/ 13 EUR/ 15 USD
Croatia, France, Monaco, Great Britain, Italy

Option III: 85PLN/ 20 EUR/ 24 USD
Bulgaria, Greece, Spain, Ireland, Portugal, Romania

Option IV: 100 PLN / 23 EUR / 27 USD
The Vatican

Option V: 110 PLN / 25 EUR / 30 USD
Cyprus, Denmark, Estonia, Finland, Lithuania, Malta, Sweeden, Latvia

Option VI: 135 PLN / 31 EUR / 37 USD
Andorra, Gibraltar, Guernsey, Jersey, Liechtenstein, Norway, San Marino, United States, Szwitzerland, Turkey, Canary Islands

Option VII: 145 PLN / 34 EUR / 40 USD
Albania, Belarus, Bosnia i Herzegovina, Montenegro, Kosovo, Macedonia, Moldavia, Russia, Serbia, Ukraine

Option VIII: 150 PLN / 35 EUR / 40 USD
Greenland, Iceland, Israel, Canada, Mexico, Faroe Islands

Option IX: 155 PLN / 36 EUR / 42 USD
Saudi Arabia, Armenia, Azerbaijan, Bahrajn, China, Georgia, Hongkong, India, Indonesia, Japan, Jordan, Qatar, South Korea, Kuwait, Oman, Singapore, Thailand, Taiwan, United Arab Emirates

Option X: 175 PLN / 41 EUR / 48 USD
Other countries
The delivery is free in case of personal pickup in the chosen by the customer boutique.

 

 

9. How long does the delivery take?

After the payment is posted, the package is carried out within 1 to 14 days. The orders are sent out on weekdays only. When placing an order on Saturday, Sunday and holidays the order will be sent out on the first working day after the payment. In case an order will require more time, the customer will be informed of this through phone or email.

All products maked „24H” will be parceled out within 24 hours after the order was placed. For orders placed on Friday after 12:00, Saturday and Sunday shipping will take place on Monday.

 

10. Is it possible to pick up the delivery in a selected boutique?

Yes, we enable personal pick up of purchased goods.
Boutiques, where you can receive the order in person:

• Warsaw, ul. Mokotowska 48/204
• Gdynia, Al. Zwycięstwa 256, C.H. KLIF
• Poznań, ul. Półwiejska 42 (lokal 230, Atrium), Stary Browar

 

11. Is there a possibility of sending goods abroad?

Yes. The full list of countries we send out to is available here.

 

12. I have a discount code, how do I use it?

The promotional code can only be used in the online store robertkupisz.com. The code must be entered in the field “Promotional Code” located in the cart while placing an order. The discount is granted on the value contained in the shopping cart. The discount code is disposable and is valid for a specific period.

 

13. What if the consignment is damaged during the delivery?

If the delivered order raises doubts for the client, and the packaging suggests any damage of the product, the customer is obliged to refuse the order, and is to write a report in the presence of the courier and to inform about the damage through e-mail or call the Customer Service Office +48 786 100 123.

 

14. When can I contact the Customer Service Office?

The Customer Service Office Qπш Robert Kupisz is open from Monday to Friday 9.00-17.00. You can contact us by telephone +48 786 100 123 or using the contact form.

 

15. How do I return goods?

The customer is entitled to a right of returning the purchased goods without a reason, within 14 days. The indispensable condition for the return is:

• The product was unused and clean, with original tags sewn
• Attach a proof of purchase (invoice, receipt)
• Attach the withdrawal form completed.

INSTRUCTIONS FOR CUSTOMER:

Fill out and sign the printed withdrawal form. The product must be protected from damage, along with the completed form and send proof of purchase to:

Qπш Robert Kupisz
ART WORKS SP. Z O.O.
ul. Cybernetyki 19 A, III floor
02-677 Warszawa

The customer pays for the return delivery. The Return payment is made within 14 days from the date of notification. Form of return of funds will be the same as the form of payment you made. If your order has been paid for cash on delivery or postal order, please indicate your account number.

 

16. How do I exchange the purchased goods?

The customer has the right to exchange the goods purchased in our store within 14 days from the date of delivery. Such replacement shall be:


• Send the product unused and clean, with original tags sewn,
• Attach the proof of purchase (invoice, receipt)
• Attach the completed exchange form.

INSTRUCTIONS FOR CUSTOMER:

Fill out and sign the printed exchange form. The product must be protected from damage, along with the completed form and send the proof of purchase to:

Qπш Robert Kupisz
ART WORKS SP. Z O.O.
ul. Cybernetyki 19 A, III floor
02-677 Warszawa

The customer pays for the return delivery. Exchange is only possible within a given product (color, size). The time of the replacement is 14 days from the date we receive your request. If the customer chose personal pick up as a form of delivery, please contact our Customer Service to arrange an exchange.

 

17. How to make a claim of purchased goods?

According to the law of consumer goods that are sold electronically are covered with a 2 year warranty. During this period, the customer has the right to claim the goods. No proof of purchase excludes the possibility of a complaint.

INSTRUCTIONS FOR CUSTOMER:

Fill out and sign the printed claim form. The product must be protected from damage, along with the completed form and send your receipt to the following address:

Qπш Robert Kupisz
ART WORKS SP. Z O.O.
ul. Cybernetyki 19 A, III floor
02-677 Warszawa

With a note “Online shop robertkupisz.com complaint”

The customer pays for the return delivery. The complaint will be examined as soon as possible, but not later than 14 days from the receipt of delivery. The method of handling customer complaints will be informed by email or telephone.

Refund payment is made within 14 days from the date of filing out the complaint. Form of return of funds will be the same as the form of payment you made. If your order has been paid on the delivery or postal transfer, please indicate your account number.