1. Can I return a purchased product?
Of course! Under the Consumer Act, you have time to consider whether the things you buy are exactly what you want in your closet right now. You have 30 days from receiving the order for return purchased products to us. You don't need to provide a reason for the return, but we'd be glad if you let us know why you make this decision.
2. How can I return my order?
There is an exchange / return form in the package you got from us. If you don't have it, you can print it from here. Fill it in and send it back to us together with the proof of purchase (it can be a receipt, invoice or the order number) and, of course, with the returned product protected against damage.
Remember that in order for us to accept a return, the items must be in the same condition as you received them - new, unworn and with all tags attached.
3. Can I exchange a purchased product? How?
Of course you can :) Exchange is possible with us only within a given product - this means that you can choose a different size or color.
There is an exchange / return form in the package you got from us. If you don't have it, you can print it from here. Fill it in and send it back to us together with the proof of purchase (it can be a receipt, invoice or the order number itself) and of course with the product that you want to exchange protected against damage.
Remember that in order for us to be able to process the exchange, the returned items must be in the exact condition in which you received them from us - new, unworn and with all tags attached.
If you have chosen personal pickup as the delivery method, contact us using the contact form or call us at: +48 786 100 123 - we will arrange all the details together.
4. How long will my return or exchange be processed?
We have a maximum of 14 days to process a refund or send you a package with a new product - this does not mean that we always wait as long as possible, but due to various factors it may take several days.
The form of the refund will be the same as the form of payment made by you. If the order has been paid on delivery, please provide us with the bank account number to which we are to return the funds on the return form.
5. What address should I send the package with a return or exchange?
Send the prepared package to the following address:
FC3 ROBERT KUPISZ–ZWROT OMNIPACK Sp. z o.o.
Aleja Katowicka 66, 05-830 Nadarzyn
bud. DC04 rampa 40
You cover the cost of the return shipment yourself.
6. Can I return items ordered online in person in a stationary boutique?
Unfortunately, we do not provide such an option at the moment.
7. Will I get the discount code back if I decide to return the order?
We are sorry, but the discount codes are one-time and unless the terms of the promotion state otherwise, we cannot renew them.